FAQ

FAQs

Frequently Asked Questions

Q1. Why does my printer show “offline” even when it’s connected?

This usually happens due to network interruptions, outdated drivers, or incorrect settings. Restarting the printer, checking Wi-Fi, or re-adding the printer often resolves it.

Paper jams can occur due to misaligned trays, curled sheets, or dust on rollers. Using fresh, properly aligned paper and cleaning rollers helps prevent this issue.

Large print jobs, outdated firmware, or heavy graphics slow down performance. Breaking down the job or updating the printer software can improve speed.

Low ink, clogged nozzles, or uncalibrated printheads are common causes. Running a cleaning cycle and checking ink levels usually fixes the problem.

Unpack the printer, connect the power, install drivers, and follow the setup instructions provided in the manual. For wireless printers, ensure your Wi-Fi is stable before connecting.

Error codes usually indicate small glitches, hardware checks, or communication issues. Checking the manual or restarting the printer can clear them.

Yes, most modern printers allow multiple connections via Wi-Fi or a shared network. Make sure each device has the correct driver installed.

It’s a good practice to check for updates every few months or whenever you notice performance issues, as updates improve compatibility and fix bugs.